Frequently Asked Questions
Why can’t I see a course I expected?
→ It might have expired or hasn’t been assigned yet. Reach out to your Organization Lead or Admin for clarification.
Can I revisit modules I’ve already completed?”
→ Yes! Just click “Launch Again” on any active, non-expired module to refresh your knowledge.
How does The Learnery track my progress?
→ Your dashboard shows progress by module and course. Scenario modules also use completion % based on your Ideal Path.
How do I earn points?
→ Traditional & Free Roam Modules: 5 points for correct answers, 2 points for incorrect
→ Scenario Modules: Up to 25 points/day based on your answer path with a bonus if you find the Ideal Path on a later try
→ Informational and Review modules do not award points
How do I manage my personal info or language preferences?”
→ Visit My Profile to update your details, set your preferred language, or delete your account.